# Ticket Placement * **Swanky/Dev**- Tickets will be moved by Management to this section. * **Done & Ready to Close** - These tickets can be handled by Lead Admins and Head Admins. * **Upper Management -** These tickets can only be handled by the Server Director, Server Manager and Assistant Manager. * **Management** - These tickets can only be handled by the Management Team. * **Jamal's Closet** - These tickets are handled by our clothing developer, Jamal. * **Custom Clothing** - These tickets are handled by the dedicated clothing approval staff. * **Housing** - These tickets are handled by Realtors and Housing Oversight. * **Account Reviewer -** These tickets are handled by Account Reviewers. * **Oversights** - These tickets are handled by their respective Oversight. * **Admin Tickets** - These tickets are handled by Admins or Lead Admins. * **Donations** - These tickets are handled by Senior Moderators or Admins. * **Support and Report** - These tickets are handled by Moderator or Senior Moderators. * **Faction Support** - These tickets are handled by Faction Support and Faction Oversight. * **Ban Appeals** - These tickets are handled by Senior Moderators and Admins and up. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://platinum-rp.gitbook.io/platinumrp/ticket-placement.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.